Do you know what your users are confused about?
Do you know which acronyms you use that they are confused about?
Are you not sure how to explain a topic to your user community?
Michael Santarcangelo and I started a new podcast series in May based on the peer to peer session I facilitated at RSA Conference 2008 entitled "Pop Culture Security Awareness; finding security in the movies, TV, and other media." The premise is to use pop culture references to explain more complex topics in a way that connects you to your users and provides them with greater understanding.
Michael and I want to bring this to a larger audience and here is how you can help us. We would like to know what questions are coming up for you that you would like a clearer way of explaining. Please send your feedback to email@example.com. Better yet call our feedback number at 206-350-8346.